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Fixing the SOAP interface for OTRS (updated)
As you might be aware, OTRS is written in Perl. One of the benefits of Perl is the lively ecosystem that is called CPAN. On CPAN people can upload modules to achieve common functions, e.g. talking to a...
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Easy ticket creation via Generic Interface
In OTRS 3.1 the Generic Interface was introduced to ease the way of ticket creation via webservices. The interface has a wide variety of possibilities for developers like acting as a invoker, a...
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